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Go Higher!

Insights, updates and opportunities to take your team higher.

Business Spotlight - R&B insurance

2/24/2023

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This month, we were able to save one of our clients and their employees 50% on their benefits cost (with better coverage) through our partnership with R&B Insurance!

If you're looking to save in this area, while continuing or improving your level of coverage, we can't say enough about the organization. The customized care they provide for our HIHR Team and those in our community is incredible.

R&B specializes in saving employers time, money, and resources through their simple, yet customized work-site solutions. Their work-site solutions offer quality benefits at affordable prices that can increase retention, satisfaction, and peace of mind among employees. With over 75 years of combined benefits experience, R&B has become a trusted partner of ours.

Let us know if you need help and we are happy to get you on a great path!

www.rbinsuranceservice.com
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Family Involvement

2/14/2023

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For almost 2 decades now, you could say I've been obsessed with this notion of finding ways to thrive at home and at work. Some call this life balance, work-life balance, being centered, wholeness...and the list goes on.
 
I was so obsessed with this topic (even in my college years), that I wrote my entire master's thesis about it.  I was unsure how I would have the career I wanted and be the mom I wanted to be. I truly didn't know if it would be possible or not. 
 
Given this obsession, one of the things I'm most happy with is how our team can include our kids in the business.  I also love to see other organizations do this well! 
 
Here are a few fun ways we love to involve our kids:
  • Celebration & Recognition - At our most recent HIHR Team celebration, our kids had an important role and helped present the awards. They too received an award to thank them for supporting their parents!
  • Creativity - One of our team members has invited her children to draw pictures for other team members that she includes in envelopes when sending out team mail! It's so lovely all around and this has been a fun routine for several years.
  • Innovation - Asking your kids' opinion on business ideas! They really seem to get a kick out of this, and most times have something to add.
  • Communicaiton - Let them listen in on team meetings and trainings.
  • Inclusion - Invite them to come and say hello when they are near the home office.
  • Teamwork - Give them an opportunity to help. My kids ended up being super into setting up our training space last week! My daughter happily passed out the papers and markers and my son had the responsibility of setting up the flip charts. It was a family affair just before the school day and we had a blast doing this together! I felt excitement for the day to come and the family matched that energy. 🙂

Of course, our kids are not always in the helping mode or may not seem to care in the moment. However, the times we've been able to pull them in has overall been a positive experience. 
 
Fostering an environment across the team that is family focused brings much care, connection, and trust to the workplace! When possible, it’s great for parents to get kids involved with their work! Show them that work can be exciting, life-giving, and fun! Not that it is easy every moment or there are not hard things to do at times... but invite them in. Bring them to 'Take-Your-Child-to-Work Day!’ 
 
One of the most awesome requests we received at our Mom's Career Development event last week was to provide a space for our daughters to be exposed to these powerful conversations and learn some of this at an early age. I loved this idea and can't wait to dive into the possibilities of bringing our boys and girls along with us on this journey.

It's awesome to see things continue to improve in this area, allowing families and careers to thrive! Much more to come!

​Author: Erika Butler, CEO
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Leadership

2/7/2023

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In our Leadership Training Program, one of our favorite topics is about the power and importance of connection! It sounds simple enough, but not something always prioritized.

One of the best examples of a leader who lived this out well is Herb Kelleher, co-founder, and CEO of Southwest Airlines.

A former letter written from his employees to celebrate Herb on Boss Day says it all! When we lead like this and genuinely care about the people we are working with, it impacts them personally and professionally...and they will be on your bus to win as a team!

I had the opportunity to work with someone who worked at Southwest and met Herb personally. She said, 'It's true! As a new employee he went out of his way to welcome me with a warm greeting and showed his sincere appreciation that I joined the team.

In one of my first jobs, as a cashier, I'll never forget I watched the store leader walk back and forth out of the office regularly and he never stopped to speak with any of the cashiers, even once. I never met him; he never knew my name (at least I don't know how he would have).

The first time I worked with a leader that made the effort to know me - what a game changer and different environment it was (for me and all the employees around me)!

We have case study after case study on increased connection shifting the whole culture forward in an amazing way!

No matter if you are leading thousands, one individual, or influencing indirectly, leaders have the opportunity to lead well and impact lives in a very meaningful way.

When our leaders trust us, care to know us, develop us and believe in us...the sky is the limit!

Author: Erika Butler, CEO
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I'm Just

1/31/2023

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This message is from my heart to the incredible ladies out there - many who play multiple roles and conquer incredible feats weekly, if not daily!
 
I want to talk about the phrase I hear SO often - "I’m Just…"
 
I’m here as someone who has a history of saying this, more often than I would like to admit. 
 
AND…l did it AGAIN last week! I have to confess that it was unfortunately not just about me this time. This time I was referring to a whole group of women!
 
After I picked my kiddos up from school, I trammed over to the Novartis campus to grab them a snack (always a necessity). I also was there to check out the Pavilion space where we have an upcoming career development event, geared towards moms! 
 
I went up to the counter and introduced myself, asking for the event coordinator we booked the space with. 
 
Next, for some CRAZY reason, I introduced myself and the rock-star group of moms as “We are JUST a group of moms doing a little event here…”. 
 
After I said that, I felt an alarm go off inside and tried to course correct the intro. 
 
The group I referred to as 'just' is an ABSOLUTELY Brillant, talented, accomplished group of moms/professional women. It’s one thing to represent them in a humble way, but “We are JUST...???” 
 
Speaking candidly, they are some of the most amazing people I've ever met. Most speak more than 3 languages (some as many as 6+), global mind-set, highest degrees, incredibly driven leaders. From what I have seen, they also happen to be wonderful, humble, loving & kind mothers…who desire continued growth and to make the most of this life! 
 
The funny thing is, I actually have it written on a ‘Ground Rules’ slide for this event that we will not say “I’m just…”, or “I’m sorry…" during the session. Yet, I introduce our group this way??
 
I'm all for apologies, accountability, humbleness (in fact those are great leadership qualities)…but why do we have to go as far as minimize what is true in ourselves?
 
You may hear it too....

‘I just lead a small team.’

'I just went to a public University.'

'I'm just a stay-at-home Mom' - (What?! Only arguably the hardest and most rewarding job in the world) 
 
'I just... I just... I just....?!!!'

Here are the main issues I see with this. Depending on the situation, when we downplay our value we:
  • Remove energy 
  • Miss opportunities
  • Decrease credibility
  • Communicate to others and ourselves we are 'less than'
  • Choose a scarcity verse abundance mindset
  • Miss influence for positive change
  • Miss impact 
 
Our words matter. They have power. They deeply impact us and those around us for amazing good ...or can take the wind out from under our wings.
 
I don't know where I picked this "I’m just"/'We're just" habit up. I'm working hard to improve and want to model this better for my kids.
 
I can't wait to do this event next week where we will encourage each other along the way...and hopefully with no more "I'm justs"! ​

Author: Erika Butler, CEO
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Top Hacks for Impactful Performance Reviews

1/24/2023

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Top Hacks for Impactful Performance Reviews: 
 
Many organizations are currently in their performance review season. I can tell stories of extremely impactful review sessions…and some pretty big duds! 
 
I see performance reviews as a chance to take more time with your leader to dive deeper and really focus on your development. Celebrating the year and what is going well but also have a few areas to grow.
 
This is a two-way street so the hacks can be used by both team member and leader. Both absolutely have ownership to make this a meaningful, value-added process.
 
I know these sometimes get a bad rap for various reasons (and I can sympathize with this). However, when done intentionally, they can add a TON of value for the leader and team member engaged in the conversation. It can be extremely motivating and fulling and help chart a fantastic course for the coming months!
   
Top Hacks for Impactful Performance Reviews:
  • Set solid SMART goals that align with the organization (Always love the bonus personal development goal or two!)
  • Prepare and provide objective examples throughout 
  • Avoid any biases (i.e. One project went well, so everything got a 5 star rating with no constructive feedback).
  • Don’t shy away from honest and constructive feedback, in good faith. Done in a kind, caring and professional way can promote the most positive impact/growth.
  • Two-way feedback and conversation
  • Document, revisit and update throughout the year
  • Plan next steps and map out the ‘how’! 
  • Recognize and celebrate the great accomplishments.
  
 The biggest and best hack: 
  • No surprises! Always strive for on-going feedback and performance communication. It is engaging and meaningful to know where you stand, what is going well and what can be focused on for continued growth!

Kudos to several of our clients who have had us update and relaunch their performance review process now and over the past few years! Great job taking care of your team and providing a solid path forward!

Author: Erika Butler, CEO

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Communication

1/17/2023

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Funny Expat Story -
 
I took my daughter to a nail salon for her birthday.
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Living in the German-speaking part of Switzerland, we interact with the salon team in German - the best we can.
 
There just so happened to be somewhat non-kid friendly music videos playing on a large TV in the center of the salon. 
 
We were the only ones in the salon and once we got settled in, my 9 and 5-year-old were locked onto the screen.
 
I politely asked the Salon Team to please turn this off/change the channel, saying it is not great for the kids.
 
Imagine my shock, when I received a funny look. They grabbed the remote and turned the loud music up even louder! I explained again in my sub-par German, but finally left as is while we were in mid nail painting and could not seem to get the result.
 
Conveniently (for him), AFTER we left, my son (who goes to a German and English bi-lingual school) told me that when I said, “Der Musik ist schlect fur die Kinder”….I actually communicated to them that the children can't hear the music…SO they of course thought I wanted them to turn it louder!!! And they made sure to make me a happy customer and turn it up MUCH louder.
 
From that moment, I’ve been more diligent checking for translation with my son!
 
This somewhat ridiculous situation (clearly opposite pages), made me think of what I've learned through the DiSC program. 
 
How many times have we left conversations thinking we are on the same page (even with the same language), but we are just not, for various reasons. 
 
The more we make a point to learn and understand other’s communication styles, preferences, drivers, behaviors, etc…the more we can ensure communication moves us forward at work and in life. 

I believe there is great value in this. We should aim to equip people in this area early in their career…not to mention how this can greatly benefit personal relationships.
 
As a certified DiSC practitioner, we are happy to provide access to the DiSC assessment, 360-degree assessment tools, leadership assessments and the list goes on!
 
Through the DiSC Assessment & Tools you can:

-Increase your self knowledge - Better understand your preferred communication approach, motivators and stressors

-Learn how you may be perceived by the different styles and the pros and cons of this

-Better understand different communication preferences and behaviors that differ from yours

-Have a common language allowing people to best leverage their DiSC profile and adapt their behaviors with others

Strong communication & understanding drives everything from building healthy relationships to successful business deals! This will always be a focus and passion for us. 
 
To be sure I don’t make the same mistake at the nail salon, I made sure to learn the phrase, “Kannst do bitte die Musik andern” - meaning, "Can you please change the music?!” Problem solved! :)

Author: Erika Butler, CEO

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Retreat

1/10/2023

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I recently returned from a retreat in Edinburgh, Scotland! What an awesome and dynamic place!
 
The reason I’m sharing is that our amazing partners at Safe Place are adding a personal retreat guide to their service offering! 
 
I’m excited to get my hands on this. I know it will be amazing given that my first personal retreat was guided by Safe Place a few years ago - and now i’m hooked. :)
 
As a Mom, there is little down time between my day job in the business and my second (but wonderful) shift that starts right when the kids get home from school! 
 
Having this opportunity to retreat is so life giving and really can impact your focus/goals/plans for the coming year. I can’t say enough about it! I’m thankful for my husband and in-laws in town who support this and make it a reality for me!
 
At HIHR we offer full day leadership training programs but seriously urge clients to consider including a retreat element - powerful stuff!
 
Here’s to positive impact and good things in 2023!

Author: Erika Butler, CEO
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A Rising Tide Raises All Ships

12/13/2022

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Someone took my spot! I was SO annoyed. I have a very special and beautiful spot I love to run to at a river in Switzerland surrounded by nature, some rapids and even a few waterfalls!

I have used this spot to do some of my best thinking, praying, problem-solving, meditating for almost a year now. I have even used it to cool off and get refreshed for the run back. It is a great spot and just an awesome way to start the day!

I was at first annoyed and disappointed that someone took my spot. What did I do next?….I asked him to please move (in German) so that I can have my spot back, of course!

Kidding... I found another spot! It actually ended up being a fantastic spot and arguably, even better! I realize I would have missed out on this spot had I never had my favorite spot taken in the first place. 

It reminded me of how I felt when we first started our business consulting organization. I didn’t think there was room for us out in the marketplace. I knew I loved this work and wanted to do this but didn’t initially see a clear path forward on how we would ‘break into’ the industry. 

I have seen many leaders be first in line, but not selected for the new job, watch peers surpass them in career opportunities in a certain season, lose opportunities, experience what seems to be career set-backs, and the list goes on. It can be easy to get annoyed and frustrated and think ’someone took my spot’…but when you step back and look around, you realize there are MANY more spots that will work and possibly be even better than the spot you initially intended to have.

In relation to this, I’ll never forget powerful comments made at a women’s business conference I attended in Nashville. The speaker, Christy Wright, gave example after example that there is room for everyone, and everyone can help someone, everyone can find a spot in the vast and growing marketplace - and you start there!

One thing that Christy said that stuck with me is…

A RISING TIDE RAISES ALL SHIPS.'

We all gain more if we help one another and are for each other. We have received some of our best clients from other HR consulting agencies that offer services in the same space, for various reasons! We do our best to support and help them as well!

In reality, I no longer feel in competition with those that ‘play’ in the same space. The world is so big and there are so many in need of help and support - opportunities feel endless!

Even if you are in the same business/industry/etc., not everyone has your energy, your approach, your emotional intelligence - YOU bring something unique to the table that will work for some in the marketplace, and they will be truly blessed and better off for having worked with you (and you better off having worked with them, by the way)!
I have seen this same initial feeling of opportunity loss aka rip leaders apart and really gnaw at them. The follow-up I always give is stay in your lane, work on the feedback, keep your eyes on the prize and I deeply believe good will come of it and more opportunities (even better) will come!

My new 'spot' was on the other side of the river, across the bridge. As I ran back over the bridge, past my usual spot, I saw my ‘spot-robber’ take a sip of his coffee, close his eyes and look back up in a meditation position. It made me really happy to see someone else enjoy and seem to thrive in that spot! It even validated my spot selection abilities. :)
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When we keep our heads-up, stay open minded and have an abundance vs. scarcity mindset, this opens us up to many other ’spots’ and opportunities! It’s a great time of year to take a look around at all the potential great ‘spots' that may be waiting for you!
Author: ​Erika Butler, CEO

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2022 is a year of purpose!

12/6/2022

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Life is so beautiful. It can be SO hard at times….it can also be unbelievable incredible at times, too good to be true even.
 
To get vulnerable, our family has been navigating a massive reorg with my husband’s employer. His job and many others in the corporate function have been impacted. That has brought forth loads of interviews, loads of uncertainty…. and even more challenging - not knowing where we will be living next. It’s easy to choose frustration, fear, anxiety and the list goes on.
 
Thank goodness one of my favorite things to do is read. Recently this quote stopped me in my tracks.
 
“When you have exhausted all possibilities, remember this - you haven’t. - Thomas Edison
 
Instead, we are thinking of this as a time of adventure, of possibilities, of creativity, of options…and mostly I feel energized and excited about the future - I truly believe our next phase has even greener pastures (though Switzerland is pretty darn green and just amazing in general!).
 
I think at times we all can get into a rut or feel stuck. When this happens, one thing that works is baby steps and going after the lowest hanging fruit to take action and move in the right direction. Taking the baby steps towards your goals brings much joy, purpose and excitement and this is what I’m continuing to focus on as we prepare for 2023!
 
In our company, we have a saying we all rally around and it’s ‘Go Higher!’! We are on a mission to ‘Go Higher’ with our own positive growth and take everyone with us (that is whoever wants to be part of the contagious and positive momentum!). 
 
I don’t talk a lot about that here…but If you ever feel stuck, one awesome thing you can do is consider partnering with a coach who will provide you with new tools and a real path forward to your goals in life. We offer international career coaching services and absolutely love this body of work: from 360-degree feedback assessments, leadership assessments/reports and the list goes on! 
 
So, what am I working on…it’s a little more personal but is a big driver of our organizational purpose for ourselves and our team. I’ve decided I’m kicking Mom Guilt to the curb for 2023. Back in 2018, I completely changed course to ensure I was a very present Mom for my kiddos…it’s one of the best things I’ve ever done and I wouldn’t change it for the world! That being said, some days I still get that Mom guilt creeping up for loads of reasons. The point is, we all have things we want to improve and work on - but what are we doing about it? 
 
Small micro improvements make a lifetime of difference and impact for yourself and those around you! Surrounding yourself by people that give you energy instead of taking it, seeking positivity and goodness in your life in what we watch and read, choosing healthy habits each day….so many ways to move forward out of that rut and live life as your best self.
 
Here’s to 2023 - exciting things ahead in this beautiful, challenging and dynamic life! :)
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Author: Erika Butler, CEO

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Q4 2022 Newsletter

11/29/2022

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Q4 Newsletter by Nancy Southard

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